Data Privacy Statement

§1 Information about the collection of personal data

In the following we inform you about the collection of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behavior. With your consent to our data protection regulations, you agree to the following regulations.
Controller within the meaning of the General Data Protection Regulation of the European Union ("GDPR") and other national data privacy laws applicable in the member states as well as other data protection regulations is Franzen GmbH & Co. KG, Königsallee 42, 40212 Düsseldorf, info@franzen.de (see imprint) (hereinafter: Franzen). You can reach our data protection officer at [Datenschutz@example.com] or our postal address with the addition "the data protection officer".
When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, possibly your name and telephone number) will be stored by us in order to answer your questions. We will delete the data that arises in this context after it is no longer required to be stored, or restrict processing if there are legal storage obligations.
(4) If we decide to use contracted service providers for individual functions of our offer or use your data for advertising purposes, we will inform you below in detail about the respective processes. We will also specify the criteria for the storage period.

§2 Your rights

You have the following rights against us with regard to your personal data:
- right to request information
– right to request rectification and erasure
– right to a restriction of the processing of your personal data
– object to the processing or use of your personal data
– right to data portability
Furthermore, without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority about the processing of your personal data by us.
In order to exercise your rights, you can contact us by e-mail at info@franzen.de or by letter to be sent to Hermann Franzen GmbH & Co. KG, Königsallee 42, 40212 Düsseldorf, with the addition "Data Protection Officer".

§3 Collection of personal data when you visit our website

If you only use the website for information purposes, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to guarantee stability and security (legal basis is Art. 6 (1)(1)(f) GDPR):
– IP address
– Date and time of the request
– Time zone difference to Greenwich Mean Time (GMT)
– Contents of the request (concrete page)
– Access status/HTTP status code
– amount of data transferred in each case
– Website from which the request originates
– browser
– Operating system and its interface
– Language and version of the browser software.

§4 Use of Cookies

When you use our website, cookies are stored on your computer. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and through which certain information flows to the location that sets the cookie (here by us). Cookies cannot execute programs or transmit viruses to your computer. They serve to make the website more user-friendly and effective.
This website uses the following types of cookies, the scope and functionality of which are explained below:
– Transient cookies (see a.)
– Persistent cookies (see b.)
a) Transient cookies are automatically deleted when you close your browser, unless otherwise decided by you. These include, in particular the so-called session cookies. Session cookies store a session ID by means of which various requests from your browser can be assigned to the shared session. This allows your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.
b) Persistent cookies are automatically deleted after a specified period, which differs depending on the cookie. You can delete cookies at any time in the security settings of your browser.
You can configure your browser settings to suit your preferences, such as not accepting third-party cookies or all cookies. We would like to point out that you may not be able to use all the functions of this website.
(4) We use cookies to identify you for further visits of our website, if you have an account on our website. Otherwise you have to log-on with every visit. The legal basis for the processing of personal data by means of cookies is Art. 6 (1) (f) GDPR.

§5 Webshop

If you would like to order in our web shop, it is necessary for the conclusion of the contract that you provide your personal data, which we need for the processing of your order. Mandatory data necessary for the processing of the contracts are marked separately, further data are voluntary. We process the data provided by you in order to process your order. In addition we can pass on your payment data to our house bank. The legal basis for this is Art. 6 (1) (1) (b) GDPR.

You can voluntarily create a customer account through which we can store your data for future purchases. When you create an account under "My account", the data you provide will be stored revocably. You can always delete all other data, including your user account, in the customer area.

We may also process the information you provide in order to inform you about other interesting products in our portfolio or to send you e-mails with technical information.
Due to commercial and tax law requirements, we are obliged to store your address, payment and order data in order to comply with legal obligations. The legal basis for this is Art. 6 (1) (1) (c) GDPR. Insofar as we are not obliged to do so, the data will be deleted as soon as they are no longer required for the attainment of the purpose for which they were collected.
To prevent unauthorized access by third parties to your personal data, in particular financial data, the order process is encrypted using TLS technology.

§6 Newsletter

By giving your consent, you can subscribe to our newsletter in which we inform you about our latest offers. The advertised goods and services are named in the declaration of consent.
For the registration to our newsletter we use the so-called double opt-in process. This means that, after your registration for the newsletter, we will send you an e-mail to the specified e-mail address in which we will ask you to confirm your desire to receive the newsletter. Should you fail to confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store the IP addresses you used and the time of registration and confirmation. The purpose of the procedure is to prove your registration and, if necessary, to clarify any possible misuse of your personal data.
The only mandatory information for the submission of the newsletter is your e-mail address. After having received your confirmation, we will save your e–mail address for the purpose of sending you the newsletter. The legal basis is Art. 6 (1) 1st sentence (a) GDPR. The collection of the user's e-mail address serves to send the newsletter. The e-mail address will be stored for as long as you subscribe to the newsletter.
You can withdraw your consent to receiving the newsletter at any time and unsubscribe from the newsletter. You can cancel your subscription simply by clicking on the link provided in each newsletter e-mail or direct https://www.franzen.de/en/newsletter

§7 Google Analytics

Our website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses cookies, i.e. text files, which are stored on your computer and which allow the analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will shorten your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide the website operator with further services associated with website and Internet use.
The IP address transmitted by your browser in the context of Google Analytics is not merged with any other Google data.
You can block the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. Furthermore, you can prevent Google from collecting the data generated by the cookie and which relate to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
We use Google Analytics with the extension anonymizeIp. In this way, IP addresses are further processed in abbreviated form, so that personal identification can be excluded.
We use Google Analytics to analyse the use of our website and to improve it on a regular basis. By means of the statistics obtained, we are able to improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data are transferred to the US, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 (1) 1st sentence (f) GDPR. Our legitimate interest lies in the increase of the customer-friendly design of our website.
Third Party Information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of Service: http://www.google.com/analytics/terms/gb.html, Overview of data privacy: https://support.google.com/analytics/answer/6004245, as well as the privacy policy: https://policies.google.com/privacy?hl=en&gl=de.

A register of all cookies used and your optional personal settings you can find here.